Frequently Asked Questions

Yes, a lot of our resellers use bungalow brackets to gain additional height at the back. We don’t manufacture or supply these but we can create a CAD drawing to include them so that your customer can envisage what the end structure will look like.

Unfortunately we are unable to guarantee an early delivery due to the fact we have multiple deliveries across the UK on any one day. Therefore, to avoid delays of installation we suggest arranging delivery the day before you are due to install. Please allow 3-4 weeks from confirmation of order for your order to be delivered.

We also provide you with fully illustrated installation guides, please print these and ask your installers to spend some time looking over them before your system arrives. Making sure that the fitters have the CAD drawings on site is also key. This is an important point of reference and is bespoke to the order being installed. The exact measurements are shown on the CAD drawing, not the installation guide.

We currently have a 3-4 week lead time from the date that your order is approved. Coloured structures have a slightly longer lead time and are closer to the 4 week timescale.

Please note, the above timescales can change depending on how busy we are so please check at the time of ordering.

Whilst we are more than happy to answer your pricing questions, we have made it easy for you to generate your own quotes using the Trade Price List and quote templates which are both downloadable from the Trade Partner Area.

Once you have been approved as a Trade Partner, you will be given access to the Trade Partner Area so you can download a selection of sales and marketing materials. You will also be informed of your allocated discounts.

If you are unclear as to your allocated discounts please email [email protected] and we will confirm these with you.

Please download the relevant order form for the product you are ordering from the Trade Partner Area and send it over to us via email as soon as possible to: [email protected]

We have standard CAD drawings of our Simplicity Series products along with a whole host of marketing material which can all be downloaded from our Trade Partner Area.

Planning permission and/or building regulations are sometimes required before a canopy, veranda or carport can be installed, this is dependent on a number of factors including the area the structure will cover, the height and whether a building is a Listed building or on designated land. We advise contacting the local planning department for the installation area for specific advice.

Our Simplicity 6 and 16 are available in Anthracite Grey Textured (RAL 7016), Jet Black Textured (RAL 9005) and White Semi-Gloss (RAL 9016).

Our Simplicity 35 is available in Anthracite Grey Textured (RAL 7016) and White Textured (RAL 9016).

Our Simplicity Xtra and Free are available in Anthracite Grey Textured (RAL 7016) and Jet Black Textured (RAL 9005).

Our Alfresco Contemporary is available in Anthracite Grey Textured (RAL 7016).

Yes, we offer a comprehensive range of unbranded marketing materials that you can brand with your company details including product brochures, posters and flyers as well as setting up a bespoke web page that details all our products and links back to your website.

We deliver throughout the UK and can deliver directly to site or to your nominated delivery address. Delivery is free to all locations within the UK mainland.

To become an approved Trade Partner, please contact us and we’ll get straight back to you to discuss how you can boost sales and increase profits with our range of easy to install systems.